Frequently Asked Questions
Below is a compiled list of the frequently asked questions and our answers to them! Please do not hesitate to reach to us if you cannot find your answers.
General
Why Pop Up Display?
Pop Up Display is set up on the basis of meeting the needs of advertisers and exhibitors. Our products are brought in to suit your needs, and with the primary focus on portability and flexibility. Whether you are a new start-up, interest-based organisation, retail shopfront, government body or well established multi-national company – Pop Up Display’s products have proven over the years to be effective and hassle-free to drive and deliver your esteemed establishment’s message across to the targeted audience. We value customer relationship very much, and we made it a point to meet all reasonable requests.
At Pop Up Display, we look forward to giving you the best customer service as much as we will like to be served by others. We strive to abide by our 5 values:
- Transparent and Reasonable Pricing (Yes, we hate hidden charges too!)
- Superior Product Quality
- Portability and Easy Set-up of our featured products
- Promptness of Customer Service Follow Up
- Reliable After-Sales Service
How to make sure my Design Artwork file is ready?
- We accept files in various formats – Adobe Illustrator (.ai), Adobe Photoshop (.psd), PDF (.pdf), Jpeg (.jpg) and Tiff (.tiff). In addition, files that are provided in non-print ready format such as Microsoft Word (.docx) and Microsoft PowerPoint (.ppt) will not be accepted.
- Ensure the artwork is at 100% Scale. In another words, 1:1 Scale (Exact Size) when considering actual product dimensions with printed graphic dimensions. For example, if you are printing a banner in 80cm x 200cm, please send us the file in 1:1 Scale, Exact size at 80cm x 200cm (not in 8cm x 20cm for instance).
- Set to CMYK Mode for printing. (A Normal PC Monitor shows a RGB Colour Mode, and note that CMYK mode from a PC Monitor cannot be used for a colour matching purpose).
- For all fonts, please “create outlines” and for all images kindly ensure they are “embedded”.
- There is no need to input bleed area/crop mark for large format prints (banners, posters & backdrops). However, for all offset prints (flyers, brochures and namecards), please request a template from us or otherwise provide a 3 mm bleed area in your artwork.
- Set your artwork file to a resolution of 150 PPI (Pull Up Banner Stand) or 300 PPI (Pop Up Display Stand) for clarity when print out.
A Normal PC Monitor shows an average 100 DPI, whereas a printed graphics can achieve a 300 PPI quality. - So to view a rough resolution of your printed graphics from your computer, you need to zoom in from at least 150% to make sure the images are clear and sharp after doing the above. If you are using Photoshop, you please save it as jpeg or tiff format at this stage.
- Lastly, please check through our design templates to make sure that your important images and texts are within the visual zone.
For those without graphic or printing background, we know that this might be a complicated and strange process with many technical jargons. Rest assured that Pop Up Display will do a check through for you to ensure everything is good to go!
My artwork file size is too large to sent via email, what should i do?
You may transfer to us at [email protected] via www.wetransfer.com.
Why are there color differences in the final printed product compared to what i see on my computer / tablet / mobile phones?
A monitor uses RGB while the printed product uses CMYK for colors depiction. Even with the latest inkjet technology, there will be slight colour discrepancies depending on the printer used and print media selected. Also, different computer, tablet or mobile phone utilize different graphic hardware and technology – a simple change to the setting for brightness and contrast will render a entirely different color depth which result in color matching to be inaccurate for comparison.
What is your production lead time?
- Pop Up Display Stand: 5-7 working days
- Pull Up Banner Stand, Posters and Foam Board printing: 2-3 working days
- Name Cards, Brochures, Booklets and Offset Printings: 4 – 7 working days and beyond
Do check with us the production lead time if your quantity is larger. And also kindly note that the working days will start counting upon order confirmation (via payment) only.
I have got an urgent print job/order, can you speed up your production?
Kindly check with us for processing of rush orders. Depending on volume and type of prints, if we can manage, we will gladly facilitate for next day delivery.
Do you ship Internationally?
Yes. We sincerely welcome all international orders regardless of where you are from. Our prices are still known to be competitive enough despite the freight charges. Freight charges will be made known to you upon request but do note that depending on which port the shipment is going to, there may be Custom Duties and Taxes incurred which are not covered by Pop Up Display. Do drop us an email at [email protected] to provide us with more information.
Do you do delivery?
Yes we do. Our local delivery service is Door-to-Door, and does not cover restricted areas such as Military Camps and Jurong Island.
What is your delivery time?
Upon order confirmation, the delivery date will be made known to you. Delivery will take place anytime from 9am to 6pm. If you have specific time requirement, please highlight to us in advance. Last minute changes are strongly not advisable.
What are your delivery charges?
Small Item: SG$15.00/trip
Big Item: SG$25.00/trip
Large and Heavy Item: SG$35.00/trip onwards
For deliveries within CBD zone, +SG$5.00/trip on the above rates.
Above is a rough guide, do check with us with your product and quantity for a more accurate delivery charge.
Entry to restricted area which require applications of permit will incur higher charges.
Do you provide warranty for your products?
As our clients use our display products in many different environmental conditions, we are unable to provide a warranty on them. However, do note that our products are put through quality checks before we deliver. Within 12 hours after client’s receipt of goods, if there are defects found and are not attributed to human negligence, we will provide you with a replacement free of charge. Kindly note that replacement and reprint is subjected to the discretion of Pop Up Display.
What if there is an error and i will like to make some changes? Can I cancel my order?
Unfortunately, if the graphics have been printed out, we are unable to accommodate changes anymore. We will charge a cancellation fee of 50% from our client if there is any intention to cancel order after the design artwork file has been sent for printing.
Raw materials such as the print media and ink will be expensed. Large amount of human efforts will involve to print, trim and mount the graphics on the products. As such, we seek your fullest co-operation to look through your final artwork before confirming with us to proceed.
What are the Payment Modes?
Customers may pay by the following:
1. Bank Transfer
Please note that payment is to be made in Singapore Dollars (SGD) only.
Account Name: Pop Up Display
Account Type: Oversea-Chinese Banking Corporation Limited – Current Account
Account Number: 628-466427-001
Upon completion of fund transfer, please provide us with a screenshot of the transaction with the reference number, invoice number and time.
2. Paypal
There will be Additional PayPal Transaction Fee if client choose to pay via this method. Please do not make payment first until we have tabulated the amount. Kindly check with us for the exact amount first before transacting via paypal by clicking on the above Paypal link.
3. PayNow
For local payment, client can choose to PayNow via the QR Code below to Pop Up Display and indicate your order Invoice Number as the Reference number for us to track.
Upon completion of fund transfer, please provide us with a screenshot of the transaction.
4. Credit Term
Extended to only government bodies and public organisations who are associated with the Government of Singapore. An official GeBiz Purchase Order is required before confirmation of order. Kindly raise all Gebiz PO to [email protected]
What are your Terms and Conditions?
You may visit http://popupdisplay.com.sg/terms-and-conditions/ for more information.
Pop Up Display Stand
I love the Pop Up Display Stand. How do I order them?
We love fast and hassle free transaction and we believe you do too. To order, please provide us with the following information preferably via email at [email protected] :
- Product Type
- Quantity of Product – For large order, do request a quote from us and we will provide you with a special discount.
- Design Artwork File – This is an important step, please read through the procedures under our (FAQ -General Enquiry) to ensure the correct graphic is churned out.
- Delivery Location and Date. As our products are put through stringent quality checks, the Pop Up Display Stand will take an estimated 5-7 working days of lead time to be produced. We will be glad to facilitate if it is an urgent order!
- Preferred Payment Options – We accept Cheque, Cash, Bank Transfer and PayPal Payment.
How does the name Pop Up Display Stand come about?
It is also known as Spider Backdrop Stand or Hop Up Display internationally. It is simply because of how the display system “Pop Up” from a compressed form to a full-sized display. As much as we will like to associate an analogy to a website “pop up” advertisement, but Hey No! Our Pop Up Series do not attract the kind of response that a normal website pop up ads does. In fact, our clients and the targeted audience love them because of the attraction and attention the system provides.
Who use such a big Pop Up Display Stand System?
Anyone can use them! Provided that your establishment has got ample space to accommodate the size of the stand. Companies used them in various tradeshows, exhibitions and marketing campaigns to stand out from their industry counterparts. On a hindsight, the Pop Up Display system is also popular with companies who use them as a photography booth.
Why use the Pop Up Display Stand System?
Visual Colour Graphics catches people eyes – with proper accessories such as spot lights and a counter table, the Pop Up Display system will provide a fantastic and effective graphic depiction of your company brand and has proven to attract the stare from the most uninterested parties.
Is the Pop Up Display System reusable and durable?
Yes, like many of our featured products, our Pop Up Series are portable, durable and reusable. The change of graphics can simply be done with a reprint of the graphics anytime. When not in use or transporting, the Pop Up System can be kept and transported in a wheeled trolley provided.
What material is the Pop Up Display Stand made of?
The frame is made up of high grade aluminium. Whereas the graphics are printed on Synthetic Polypropylene (PP) Poster Paper and are mounted on the PVC hard panels. Rest assured, the Pop Up Display Stand is a very durable and high quality product.
Pull Up Banner Stand
I love the Pull Up Banner Stand. How do I order them?
We love fast and hassle free transaction and we believe you do too. To order, please provide us with the following information preferably via email at [email protected]
- Product Type
- Quantity of Product – For large order, do request a quote from us and we will provide you with a special discount.
- Design Artwork File – This is an important step, please read through the procedures under our (FAQ -General Enquiry) to ensure the correct graphic is churned out.
- Delivery Location and Date. As our products are put through stringent quality checks, the Pull Up Banner Stand will take an estimated 2-3 working days of lead time to be produced. We will be glad to facilitate if it is an urgent order!
- Preferred Payment Options – We accept Cheque, Cash, Bank Transfer and PayPal Payment.
How does the name Pull Up Banner Stand come about?
Pull Up, Roll Up or Retractable banner stand.
The name differs internationally but its applications and functions lie very similarly. As it involves the simple motion of pulling up/rolling up/retracting the banner from its cassette/cartridge system, thus the name was created.
Who use a Pull Up Banner?
A large range of organisations used them for multiple purposes because it is known to be lightweight, portable and elegant. As compared to a normal display Stand, the Pull Up Banner stand will provide you with a full length graphic portrayal, allowing you to maximise your utility of space.
Whether you are running a sales event, marketing campaign or a ceremonial function, this product is sufficient to drive your message across to people and grant you sufficient attention even from people afar. There are also clients who combine multiple Pull Up Banner Stands side by side to form a larger graphic advertisement.
Why are there so many models ?
The different models brought in are specially selected to cater to different needs and budget of our clients. Depending on the application it is used for, the Luxury Model will provide a very exotic look. Whereas the Professional Model is made of higher grade aluminium and granting extra strength. The Basic Model is suited for all basic display needs while still meeting the fundamental requirements of portability and reusability.
Is it reusable and durable?
Yes! The product features a cassette/cartridge system to retract and extract your banner and at the same time protecting your banner from damage. The banner can be kept and hand carried to any locations you wish to go.
What material is the Pull Up Banner Stand made of?
The cassette/cartridge base is made of high grade aluminium. Whereas the graphic banner uses synthetic poster paper called Polypropylene (PP) Paper. For adverse and harsh outdoor conditions, we recommend to use a higher grade synthetic poster paper which are thicker in nature and is water and tear resistant. Our graphic materials can also be laminated with matte or gloss options.
Display Stand
How can i order the display stand?
Our display stands are quite a popular group of products that are sold very quickly! Let us know how many pieces you need and your preferred delivery date and we will send out to you.
Can i print out my posters on my own and get the display stand only?
Definitely. Our posters and display stands are isolated products. However, we offer a complete service that includes poster and banner printing, lamination and framing. If you engage other parties, kindly ensure that the printed posters can be fitted compatibly with our stands. Lastly, do consider letting us process your poster or banner printing and we probably can offer you a better price.
Can i have more information about your display stands?
If our product information on our webpage appears unclear to you, kindly let us know. We will response with more pictures and information with regard to your enquiry within 24 hours.
What are your poster materials made of?
GeBiz Registered Vendor
Our Payment Modes:
